We're a publisher, an online retailer, a brick and mortar store, and more. This can get a bit confusing. We hope this page answers questions about any of these areas of our business.

Online Orders

 

How much does shipping cost? 

It depends on your shipping destination and how much you are purchasing. Unfortunately, international shipping is not available at this time (but we still love you, readers abroad!).

We cannot ship to PO Boxes. 

Ground: 

• Est. arrival in 7–10 business days
• $4.99 for all orders up to $39.99.
• If your order amount is $40 or more (after any discounts and before tax), your ground shipping is free.

These rates are for orders within the contiguous 48 states. No shipping is available to international addresses or on credit cards with international billing addresses at this time. Shipping is temporarily unavailable to Hawaii and Alaska. No express shipping is available. 

Please see here for shipping updates related to the Covid-19 pandemic. 

 

How long will my order take to arrive?

Orders are processed and then shipped within 2–3 business days of receipt. For example, if you place an order on Tuesday, it may ship by Friday at the latest. Ground shipping takes 7–10 business days to arrive. 

Please see here for shipping updates related to the Covid-19 pandemic. 

What payments do you accept?

We accept orders online with Visa, Mastercard, Discover and American Express. All transactions placed online are secure and encrypted to protect your information during transit. Once we have processed an order, we safely discard credit card information. 

We also accept Apple Pay and PayPal.

 

What's your return policy?

If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please send your return to:

Hachette Book Returns Warehouse
322 South Enterprise Blvd.
Lebanon, IN 46052

Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded. 

Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse. 

 

Who can I contact to check on my order?

Call 1.800.759.0190 or email us at hello@chroniclebooks.com.

 

What do I do if I'm having trouble with this site?

Email webmaster@chroniclebooks.com with a description of the problem. 

Publishing + General Inquiries

 

What kinds of books do you publish?

Chronicle Books specializes in award-winning, innovative books for adults and children. Our adult titles include bestselling cookbooks, craft books, fine art, design, photography, and architecture; lifestyle and pop culture; humor; literature; travel; games; and gift and stationery items. Our children's titles include activity books; art books; board books; picture books; chapter books; young adult; games; and gift and stationery items.

 

Where are you located?

Chronicle Books Headquarters is located in San Francisco's South of Market district. Here's our main address and some other handy contact information:

Chronicle Books
680 Second Street
San Francisco, California 94107
415.537.4200
hello@chroniclebooks.com

Where can I find your books, games and gifts?

You can find Chronicle Books everywhere! A great place to start is your local bookstore.

Locate your nearest bookstore using IndieBounds’s Bookstore Finder tool. 

 

How can I receive one of your catalogs?

If the digital version will suffice, you can download one here. For a print copy, email your name and address to customer.service@hbgusa.com. Make sure to specify which catalog you would like!

 

How can I get an examination or desk copy for a class I am teaching?

Examination or desk copies are available to teachers seeking titles for use in the classroom. All requests are subject to review. To request a copy, please send an email to academic@chroniclebooks.com for consideration.

 

Do you offer premium sales?

So glad you asked. If you are interested in large volume purchases for corporate gift or marketing initiatives, please email us at corporategifts@chroniclebooks.com and we'll be happy to help you out.

 

How do I get permission to use images/copy from one of your books?

Take a look at the permission request page and follow the instructions there. If you wish to acquire any subsidiary rights (including foreign/translation, performance, merchandising, book club/book fair, reprint, electronic, etc.) to the entire work, please email details to subrights@chroniclebooks.com. Learn more about Chronicle Books subsidiary rights here. 

Chronicle Books only accepts written permission requests. Please be sure to indicate which title(s) you are interested in and what material you would like to use (including page numbers), as well as complete details regarding the use and your project. General permissions turnaround time is 4-8 weeks; however, you may request an immediate review (two business days) for a $100 rush fee.

 

How do I submit my book idea/design/illustration/photography for consideration?

Carefully read our submission guidelines and follow the instructions.

 

What is your donation/corporate giving policy?

We love to support nonprofit organizations doing wonderful work when we can, especially focusing on literacy, culture, and education. To make a request, applicants should submit a proposal in writing on their organization's letterhead to:

Donation Requests
Chronicle Books
680 Second Street
San Francisco, California 94107

Requests must include date needed by, a brief description of your organization, specific items desired, and the organization's tax ID number. Applications are accepted on an ongoing basis, and only those organizations whose requests are granted will be contacted.

 

How can I request a Tour or a Career Day Representative?

Would you like a tour of the office or would you like a representative from Chronicle Books to appear at your Career Day or Job Fair? If so, get in touch! Preference given to schools, literacy organizations, and other nonprofits serving underserved communities.

Please note:

• We welcome students in grades 4 and up
• Tour groups are limited to 20 students
• Groups of up to 10 students must be accompanied by 2 adult chaperones
• Groups of up to 20 students must be accompanied by 3 adult chaperones

Contact us at hello@chroniclebooks.com for more info.

 

Where can I find the site privacy policy and terms of use?

Why it's right here! Click here for the privacy policy and here for terms of use. 

 

Who's on your leadership team?

You can find a list of executive bios here.

Marketing + Publicity 

 

How can I contact one of your authors?

If you need to contact one of our authors or artists, please email hello@chroniclebooks.com. We will be happy to forward it on to them.

 

How can I get a review copy of one of your books?

If you would like to request a review copy of any of our titles, email your request to publicity@chroniclebooks.com. Please address your email to the Publicity Department and include your mailing address and company information. Also, please note that not all books are available for review. 

 

Where can I find your company press releases?

You can view important company news in our press release archive which you can find here.